How can we help?

Open Pupik at play.pupik.app, or in the app on your phone or tablet. After a short setup you choose a plan and start your free trial. You only pay when the trial ends, and you can cancel before then.

Open Pupik on the other device and choose Already have an account? Sign in. Enter the same email address and tap the link we send you. One subscription covers the whole household, on all your devices.

Look in your spam or promotions folder for an email from hello@pupik.app. The link works once, for 15 minutes, so if it has expired, ask for a new one. Still nothing? Write to us below and we'll sort it out.

Bought on our website: in Pupik, open the grown-ups area (the lock at the top), then Manage subscription. You keep playing until the end of the time you've paid for.

Bought in the App Store: on your iPhone or iPad, open Settings, tap your name, then Subscriptions. Apple's help.

Bought in Google Play: open the Play Store, tap your profile picture, then Payments and subscriptions. Google's help.

Yes. If you bought on our website, use Manage subscription in the grown-ups area. If you bought in the App Store or Google Play, change it in your subscriptions there.

Bought on our website: write to us within 30 days of a charge and we'll refund it in full. A refund ends access at once.

Bought in the App Store or Google Play: refunds are handled by Apple or Google. Ask Apple at reportaproblem.apple.com, or see Google Play's refund help.

It happens when two grown-ups each subscribe. Write to us from either email address and we'll help you keep one subscription and refund the other where we can.

First, close Pupik and open it again. On the web, reload the page. In the app, make sure you have the latest version from the App Store or Google Play. If it still isn't right, write to us below and tell us which device you're using and what happens.

In the grown-ups area of the app, choose Delete account. Or ask from our website on the delete your account page.

A grown-up's account needs only an email address, and children never have accounts. Read the full privacy policy.